Shipping policy
Shipping Policy
Eco Camp Shop currently ships within Australia.
We aim to process and dispatch orders as quickly as possible. The information below explains our usual processing and delivery timeframes.
Order Processing
Orders are generally processed within 1 to 2 business days after your order has been placed and payment has been successfully received.
Business days exclude weekends and public holidays.
During particularly busy periods, promotions or circumstances outside our reasonable control, processing may take slightly longer.
Once your order has been dispatched, you will receive shipping or tracking information where tracking is available.
Delivery Estimates
Our usual estimated delivery timeframes after dispatch are:
Standard Shipping: approximately 3 to 7 business days
Express Shipping: approximately 1 to 3 business days
These timeframes are estimates rather than guaranteed delivery dates.
Delivery times may vary depending on your location, carrier operations, public holidays, weather events and other circumstances outside our reasonable control.
Free Shipping
Eco Camp Shop currently offers free Australia-wide shipping on eligible orders over $75.
Eligibility is calculated at checkout.
Any applicable shipping charge will be clearly displayed before you complete your purchase.
Tracking
Where tracking is available, tracking details will be sent to the email address provided with your order after dispatch.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
Incorrect or Incomplete Delivery Information
Customers are responsible for checking that their delivery details are complete and accurate when placing an order.
If you notice an error after ordering, please contact us at info@ecocampshop.com as soon as possible.
We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, failure to collect the parcel, or refusal of delivery, the customer may be responsible for additional shipping costs if redelivery is requested.
Delayed Deliveries
Occasionally, deliveries may take longer than the estimated timeframe due to carrier delays, weather, public holidays, remote delivery locations or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, contact us at info@ecocampshop.com and we will assist you in investigating the delivery with the carrier.
Nothing in this policy limits any rights you may have under Australian Consumer Law.
Lost or Missing Deliveries
If your tracking information indicates an unusual delay, or your parcel has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.
We may need to investigate the delivery with the shipping carrier before determining the appropriate next step.
If there is a confirmed delivery problem for which Eco Camp Shop is responsible, we will provide an appropriate solution in accordance with applicable Australian consumer law.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
- Around the delivery location and any safe-drop areas
- With other members of your household
- With neighbours where appropriate
- Any collection or delivery notifications provided by the carrier
If you still cannot locate the parcel, contact us at info@ecocampshop.com so we can assist with a carrier investigation.
Order Changes and Cancellations
Cancellation requests can be submitted within the cancellation period shown during the order process.
If you need to change an order or delivery information, contact us as quickly as possible.
Once an order has been processed or dispatched, we may be unable to make changes or cancel it.
If the order has already been dispatched, any voluntary return will be handled according to our Return and Refund Policy.
International Shipping
Eco Camp Shop currently ships within Australia only.
International shipping is not currently available through our online store.
Questions About Delivery
For questions regarding your order or delivery, contact:
Please include your order number so we can assist you as quickly as possible.